OVERVIEW
Yasin Ehsan, Co-Founder at Headstarter, recognized that maintaining personalized support and ensuring a positive experience for each fellow became increasingly challenging as their program grew to encompass 60,000 participants. Headstarter needed a solution that could help them maintain their commitment to quality education and support at scale.
"As our fellowship program grew to 60,000 participants, we found ourselves at a crossroads. We needed a solution that could help us maintain our commitment to quality education and support at scale"
Yasin Ehsan
Co-Founder at Headstarter
CHALLENGE
Headstarter needed robust support to manage their large-scale fellowship program
Headstarter, a company dedicated to developing software engineers' skills through a 7-week fellowship course, events, and educational resources, found itself facing a significant challenge as its program grew to encompass 60,000 fellows. The sheer scale of their operation presented numerous logistical hurdles:
Tracking the progress of tens of thousands of fellows throughout the program
Managing social media engagement across multiple platforms
Handling a high volume of email communications
Coordinating and supporting live events and seminars
Maintaining consistent quality control across all aspects of the program
With such a large cohort, providing personalized support and ensuring a positive experience for each fellow became increasingly difficult. The Headstarter team realized they needed additional support to maintain their high standards of education and engagement.
The company knew they needed expert help to manage their growing program effectively, but finding individuals with the right mix of skills seemed daunting. It was during this search that Headstarter discovered Founders Arm.
"As our fellowship program grew to 60,000 participants, we found ourselves at a crossroads. We needed a solution that could help us maintain our commitment to quality education and support at scale"
SOLUTION
Founders Arm provides Headstarter with skilled assistants to support their massive fellowship program
Founders Arm responded to Headstarter's challenges by providing two assistants with excellent customer-facing skills and relevant experience in marketing, email management, and customer support. These assistants were tasked with providing comprehensive support to all fellows, ensuring a positive experience throughout the fellowship program.
The assistants took a multi-faceted approach to address Headstarter's operational challenges:
Implemented a systematic approach to track the progress of all 60,000 fellows throughout the 7-week program.
Managed social media engagement, ensuring timely responses and maintaining a positive online presence.
Handled high-volume email communications, providing prompt and helpful responses to fellows' inquiries.
Assisted in the coordination and support of live events and seminars, ensuring smooth execution.
Conducted ongoing quality control checks to maintain the high standards of the fellowship program.
What impressed Headstarter most was the assistants' ability to handle such a large volume of work while maintaining a personal touch in their interactions with fellows. Their experience and skills allowed them to navigate the complexities of managing a large-scale educational program effectively.
RESULT
Headstarter's enhanced support system drives program success and enables growth
The partnership with Founders Arm proved transformative for Headstarter, delivering impressive results across multiple areas of the business:
Management of 60,000 fellows on autopilot, saving the Headstarter team 80+ hours per week
Freed up time and resources allowed the Headstarter team to develop a new upsell program
Improved quality control led to positive feedback across all social media platforms, reaching an audience of 200,000+ people
Enhanced ability to provide personalized support at scale, improving the overall fellowship experience
The operational efficiencies gained through this partnership not only solved Headstarter's immediate challenges but also positioned the company for sustainable growth. The improved support system provided a solid foundation for managing the complexities of running a large-scale fellowship program while maintaining high standards of education and engagement.
