Introduction
PamHQ provides AI-powered virtual receptionists for car dealerships across the country. Their innovative solution uses artificial intelligence to handle customer calls, schedule appointments, and answer common questions without human intervention. With hundreds of dealerships already using their platform, PamHQ is revolutionizing how auto businesses handle customer communication while reducing overhead costs.
Challenge
As PamHQ experienced rapid growth, they struggled to scale their back-office operations. With new dealerships signing up at an accelerating pace, they needed business and account management talent to manage their expanding sales team, client onboarding, and ongoing customer management.
Solution
Founders Arm helped PamHQ build their complete backend operations team as they scaled to $3 million in ARR. This included recruiting and onboarding an account manager to maintain client relationships, a business operations specialist to streamline internal processes, and a project manager to oversee the sales team. With Founders Arm's support, PamHQ was able to maintain quality service during their growth phase without sacrificing client satisfaction or team cohesion.
Sara
50+
client accounts being run on autopilot
increase in client management efficiency
25+
hours saved/week in client billing, communication, and outreach
