Introduction
Spencer is an AI agent that runs influencer campaigns on autopilot for marketing agencies and companies. Their platform automates the entire influencer marketing process - from discovery and outreach to contract negotiation, content approval, and performance tracking. By eliminating the manual work typically associated with influencer campaigns, Spencer allows marketing teams to scale their influencer strategies without the corresponding increase in headcount or management overhead.
Challenge
As Spencer gained traction with agencies, they needed to build a customer success infrastructure to ensure clients were properly onboarded and receiving exceptional service. Their technical team was focused on platform development, leaving a gap in client-facing operations.
Solution
Founders Arm helped Spencer build their entire customer success team by providing an account manager, a dedicated customer success specialist, and an AR/AP person to handle financial operations. This team ensured that key clients received personalized onboarding and ongoing support, significantly improving client satisfaction and retention. By partnering with Founders Arm, Spencer was able to maintain a high-touch service model while continuing to develop their AI platform's technical capabilities.
Victoria
50+
client accounts being run on autopilot
increase in client management efficiency
25+
hours saved/week in client billing, communication, and outreach
