Nour Elmansy

Nour Elmansy

Ops & Customer Support team at Pam

Ops & Customer Support team at Pam

I’m currently part of the Ops & Customer Support team at Pam - an AI assistant that handles calls for auto dealership groups. I manage onboarding, client testing, and day-to-day support, making sure each rooftop setup runs smoothly. I also lead operations and product testing before we go live with new dealerships.

I’m currently part of the Ops & Customer Support team at Pam - an AI assistant that handles calls for auto dealership groups. I manage onboarding, client testing, and day-to-day support, making sure each rooftop setup runs smoothly. I also lead operations and product testing before we go live with new dealerships.

Can you tell us a bit about your work and what your day to day looks like?

No day looks the same, but my work usually jumps between client onboarding, live testing Pam’s voice AI, and managing all the ops behind the scenes to make sure launches go smoothly. I’m constantly switching between Slack threads, client calls, and dashboards - and somewhere in between, I find time to run my own beauty brand too (Skyla).

What are you currently excited about for the next year?

Honestly… a lot 😭 I’m super excited to grow with Pam - to take on more, know every little thing inside out, and be more involved as the team (mashallah) keeps getting bigger. I love being part of it all. I’m also working on making Skyla (my cosmetics brand) one of the most loved names out there - we’re dreaming big. Personally, I just graduated and I’m stepping into a whole new chapter… maybe even getting married 🫢 inshallah. So I’m excited to keep building a life I love - gaining experience, growing my brand, being better at work, and just doing more of what feels like me.

What can we catch you doing outside of work?

Probably organizing my entire room for no reason, running around packing orders for my cosmetics brand, or forcing my best friend to try a new restaurant with me (then having a deep life talk at a sleepover after). Some weekends I’m working, some I’m crashing - either catching up on sleep, family time, or all the errands I ignored during the week. Oh, and one time I graduated. That was fun.

What has been the highlight working at founders arm/your client so far?

Honestly, the people. I’ve gotten to work alongside some of the most driven and kind teammates, and it’s been cool seeing how fast things move when everyone’s aligned. Also, the trust to own things end-to-end, even early on, made a big difference in my growth.

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© 2025 Founders Arm. All rights reserved.

We help startups hire cracked offshore talent.

© 2025 Founders Arm.
All rights reserved.

We help startups hire cracked offshore talent.

© 2025 Founders Arm. All rights reserved.