OVERVIEW
Dylan Rose, Founder at Evergreen Miner, realized that backend inefficiencies were hindering the company's growth and expansion plans. Evergreen Miner needed a solution that could bring order to their chaotic operations and set them up for sustainable growth across multiple product lines.
"As we scaled our HDD mining hardware business and looked to expand into GPU renting, we realized our backend operations were holding us back. We needed a solution that could bring order to our chaos and set us up for sustainable growth"
Dylan Rose
Founder at Evergreen Miner
CHALLENGE
Evergreen Miner needed to overhaul backend operations to support growth
Evergreen Miner, a hardware company specializing in helping customers earn cryptocurrency through HDDs, was facing significant operational challenges as they scaled their business. As they grew, the company found itself grappling with a multitude of backend issues that were hindering efficiency and growth potential.
The primary challenges included:
Inefficient inventory management
Inconsistent order tracking
Lack of a structured customer lifecycle management system
Disorganized communication with vendors
Moreover, Evergreen Miner was in the process of launching a second company in the GPU renting space. However, their operational struggles were impeding this expansion effort, threatening to derail their growth plans.
The company knew they needed expert help to reorganize their operations, but finding someone with the right mix of skills and experience seemed daunting. It was during this search that Evergreen Miner discovered Founders Arm.
"As we scaled our HDD mining hardware business and looked to expand into GPU renting, we realized our backend operations were holding us back. We needed a solution that could bring order to our chaos and set us up for sustainable growth"
SOLUTION
Founders Arm provides Evergreen Miner with a highly skilled operations expert
Founders Arm responded to Evergreen Miner's challenges by helping them onboard an experienced administrative assistant with a strong background in operations management. The assistant, who had previously worked at Aramco, brought a wealth of experience in streamlining complex operational processes.
The assistant took a systematic approach to addressing Evergreen Miner's operational challenges:
Implemented a proper Customer Relationship Management (CRM) system to manage customer interactions and data throughout the customer lifecycle.
Established an efficient order tracking system that worked across different teams, ensuring seamless coordination from order placement to fulfillment.
Reorganized inventory management processes to optimize stock levels and reduce inefficiencies.
Streamlined communication with multiple vendors, creating a centralized system for managing these crucial relationships.
What impressed Evergreen Miner most was the assistant's ability to work across all teams, identifying pain points and implementing custom-fit solutions. Her experience and skills allowed her to navigate the complexities of both the existing HDD mining business and the new GPU renting venture.
RESULT
Evergreen Miner's revamped operations drive efficiency and support expansion
The partnership with Founders Arm proved transformative for Evergreen Miner, delivering impressive results across multiple areas of the business:
Streamlined operations facilitated the launch of their second hardware company in the GPU renting space
Implementation of custom-fit solutions in CRM and customer lifecycle tracking improved customer satisfaction and retention
40+ hours saved per week in admin management, allowing the core team to focus on strategic initiatives
Improved cross-team collaboration as the assistant worked across all departments to address various operational challenges
The operational efficiencies gained through this partnership not only solved Evergreen Miner's immediate challenges but also positioned the company for sustainable growth. The improved backend processes provided a solid foundation for managing the complexities of running two hardware-based businesses in the cryptocurrency space.
"The expertise brought by our Founders Arm assistant has been game-changing. We've gone from operational chaos to a streamlined, efficient organization capable of managing multiple ventures. This transformation has been crucial to our growth and success," the Evergreen Miner spokesperson added.
Moving forward, Evergreen Miner is excited to continue leveraging the operational excellence established through their partnership with Founders Arm. They see this as a key factor in their ability to innovate and expand in the competitive cryptocurrency hardware market.
